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The Case for a Modern ITSM Solution

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In today’s technology-driven world, IT’s job is more difficult than ever before. As users demand higher levels of service, delivering support to these users – and their multitude of devices – becomes increasingly harder for IT. Beyond this service-level issue, many IT teams experience other problems due to their end users’ lack of insight into IT processes. This disconnect is also a major contributor to the business problems with which IT is faced today.

Although these are common problems for IT departments across the board, there is a simple solution that can help get IT back on track: implementing an ITSM (IT Service Management) solution. Different ITSM solutions offer different capabilities, but, in general, all of these solutions have the ability to help IT work more efficiently and eliminate the disconnect between IT and business users.

With today’s technology, the most effective ITSM solution to implement is a modern, cloud-based solution. Cloud ITSM platforms, especially, are delivering significant benefits to businesses as they are backed by the flexibility and scalability of the Software-as-a-Service (SaaS) model.

ServiceNow is a great example of a modern ITSM solution. As I’ve previously discussed, the ServiceNow cloud platform not only provides IT with the tools it needs to be more effective and connect better with end users, but it also provides organizations with a complete cloud-based platform on which to build custom apps that can extend to other areas of the business beyond IT. ServiceNow’s ITSM capabilities, combined with its ability to work for departments outside of IT, makes the platform a premier choice for organizations looking to further their business objectives with a modern, cloud-based solution.

Interested in learning more about how ITSM solutions, in general, are benefiting businesses of all kinds, how cloud technology is making these enterprise solutions accessible for organizations of all sizes and how ServiceNow, in particular, has the potential to transform not just IT, but also the entire business?

Download our free whitepaper, The Case for a Modern ITSM Solution.

The post The Case for a Modern ITSM Solution appeared first on Cloud Sherpas.


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